Frequently Asked Questions

Where does HavenRack ship?

We currently ship to eligible addresses within the United States. All U.S. orders receive free tracked standard shipping, with no minimum purchase requirement.

Where are orders fulfilled?

Orders are fulfilled and dispatched from fulfilment locations in China by third-party fulfilment and logistics partners. HavenRack remains responsible for customer support, returns, refunds, and the delivery commitments shown on our website.

How long will my order take?

Orders are estimated to arrive within 7–14 business days after they are placed. This includes 2–4 business days for handling and 5–10 business days for transit. Business days are Monday through Friday and exclude public holidays.

Will I receive tracking?

Yes. Tracking is sent to the email address used at checkout when it becomes available. Multi-item orders may arrive in separate packages.

How do I know whether a product will fit?

Measure the intended space, including width, depth, height, plumbing, wall trim, doors, lids, and other clearances. Compare those measurements with the product-page dimensions and contact us before ordering if anything is unclear.

Does the product require assembly?

Many storage products require assembly. Follow the supplied instructions and use any recommended wall-restraint or anti-tip hardware.

Are decorative items included?

Only the items explicitly listed in the product description or “What's included” section are included. Decorative objects shown in lifestyle photographs are not included unless expressly stated.

Can I return an item?

You may request an eligible return within 30 calendar days after delivery. Change-of-mind return shipping is the customer's responsibility. See our Returns & Refunds policy for the complete conditions and instructions.

What if my order arrives damaged or incomplete?

Keep the item and packaging, then contact us promptly with your order number and clear photos of the product, packaging, shipping label, and affected parts.