Last updated: September 8, 2026
Where we ship
We currently ship to eligible addresses within the United States. All U.S. orders receive free tracked standard shipping, with no minimum purchase requirement.
Seller and fulfilment origin
Orders are fulfilled and dispatched from fulfilment locations in China by third-party fulfilment and logistics partners. The origin shown in tracking may therefore differ from the registered business address in our Legal Notice. HavenRack remains responsible for customer support, returns, refunds, and the delivery commitments below.
Estimated delivery
Orders are estimated to arrive within 7–14 business days after they are placed:
- Handling time: 2–4 business days
- Transit time: 5–10 business days
Business days are Monday through Friday and exclude public holidays. Delivery dates are estimates rather than guarantees. Carrier disruption, severe weather, remote destinations, and peak periods may cause delays.
Order processing
Orders are processed Monday through Friday. Orders placed on weekends or public holidays begin processing on the next business day.
Tracking and split shipments
When tracking becomes available, it is sent to the email address used at checkout. Multi-item orders may arrive in separate packages with separate tracking numbers.
Shipping cost
Standard tracked shipping is free for every eligible U.S. order. No shipping fee will be added at checkout.
Address changes
Please verify your shipping address before ordering. Contact us immediately if a correction is required. We cannot guarantee address changes after fulfilment has begun.
Delivery problems
If the estimated delivery window has passed, tracking has shown no update for 14 calendar days, an item arrives damaged, or tracking shows delivered but the package cannot be found, contact us through our Contact page. Include your order number and tracking number so we can investigate.