We ship to the destinations that are available at checkout. Our initial service focus is the United States and Canada.
Order processing
Orders typically require 1–3 business days for processing unless a different timeframe is shown on the product page. Orders placed on weekends or public holidays begin processing on the next business day.
Estimated delivery
Many standard-shipping orders are expected to arrive within approximately 9–15 business days after dispatch. This is an estimate, not a guaranteed delivery date. The estimate shown for the specific product at checkout or in your order confirmation takes priority.
Carrier delays, customs processing, severe weather, remote destinations, and peak periods can extend delivery times.
Tracking and split shipments
When tracking is available, we will send it to the email address used at checkout. Multi-item orders may arrive in separate packages and may have separate tracking numbers.
Address changes
Please check your address carefully before submitting the order. Contact us immediately if it needs to be corrected. We cannot guarantee changes after fulfillment has started, and we are not responsible for delivery issues caused by an incorrect address supplied at checkout.
Taxes, duties, and import charges
Applicable taxes and any shipping charges are displayed at checkout where supported. Unless checkout or the product page expressly states that import duties are included, the customer is responsible for duties, brokerage fees, or import taxes charged by the destination country.
Delivery problems
If tracking has not updated for an unusual period, a package arrives damaged, or an order is marked delivered but cannot be located, please check with household members and the carrier, then contact us through our Contact page. Include your order number so we can investigate.